Tuesday, June 24, 2014

What Flow Do You Follow?

Picture this:  you’re on a cruise visiting one of the most majestic islands in the world:  Bermuda.  You laid the best plans to visit a quiet, secluded beach on the opposite end of the island to spend the day frolicking in the gentle surf with your family.  Disembarking your ship, you head straight to the ferry terminal to catch the first one only to find no one in line. 

“What?  There are 6,000 people docked at this port and we are the only ones???”  A nice gentleman with the Bermuda Tourism agency told us the ferry dock was closed because the maintenance technicians across the island were on strike.  No ferries for now…

We returned from our cruise to Bermuda this past Sunday.  We had planned different excursions for each of the 3 days docked there.  Thursday was planned to timeliness perfection:  Spend the day at Tobacco Bay Beach, our favorite.  We’d catch the 9:30 a.m. ferry to St. George’s and then walk to the beach.  Catch the 3:30 p.m. ferry back to our ship where we had been invited to dine with the Captain that evening.  Plenty of time to have fun and get ready for dinner.  With the ferry strike going on, we decided we’d take the bus only to find out where the other 6,000 passengers were!  Plan A – strike!  Plan B – Strike!  We didn’t have a Plan C.  Until we ran into our friends who wanted to go to Elbow Bay Beach, one of the pink sand beaches of the south shore.

OK, we’ll go with you!  But, how do we get there?  By this time the line waiting for the buses was greatly expanding.

Our friends said, “Hey, let’s catch a cab…”   I thought it was a good idea until I saw the price:  $60 one way!  Yikes!  Well, since we’re splitting it with our friends, it wasn’t so bad.  It could have been much worse, though.  We could have become increasingly upset as each unplanned incident led to another.  But, we had decided at the beginning of our vacation to simply take things, “as they come and go with the flow.”  Ya’ know what?  We had a SPECTACULAR time!

When things disrupt your carefully laid plans, how do you handle it?  Do you fume and blame?  Or, follow the flow.  Have you ever had a speech interrupted?  Loud noises, microphone cut-out, unexpected audience participation?  To be truly “in the moment” of your speech, you must plan for these things.  If you ignore the interruption or get flustered, you’ll lose your audience.  Stay with it, acknowledge it, and keep going.  You might even uncover some humor along the way!

I once had an audience member shout out, “Yes!!!” during a particular triumphant moment in my speech.  I didn’t let me get off track.  Instead, I simply said, “Thank you!” and moved on.  The audience stayed with me and actually chuckled.


Plan for interruptions, plan for derailments, plan for the unexpected.  And, when it happens, follow the flow… just go with it!